Voxburg’s Warranty Information
Voxburg offers a One, Two, and Three-year warranty that covers Parts And Labor*(please read our repair disclaimer) New Products – 30 Days Store Warranty + Manufacturer Warranty* (if applicable) (Excluding Graphic Cards, CPUs, Motherboards, Power Supplies).
If A Product Is Defective Within 30 Days Of Purchase, We Repair It Or Replace It With a Similar Product Per Our Discretion. After 30 Days, The Customer Must Contact The Manufacturer To Obtain Service Or Repair For The Product (We Will Be Glad To Assist With The Process) Used/Refurbished Products – 60 Days Store Warranty. If A Product Is Defective Within 60 Days Of Purchase, We Will Repair It Or Replace It With a Similar Product Per Our Discretion. (Excluding Graphic Cards, CPUs, Motherboards) All our in-house Refurbished products are tested thoroughly with a 7-point check. Part Upgrades or Rebuilt PCs – We are not responsible for any damage or incompatibility issues on hardware given to us by a customer. Voxburg holds the right to refuse any work even after payment was completed. A customer liability form will have to be filled out and approved before any services are rendered.
Our Repair Disclaimer includes 30 Days Covering Parts And Labor from the date of repair. Custom PCs and Pre-Builds – 30 days from the date of purchase* Covering Parts And Labor. There’s an additional coverage option if applicable.
User Damage – Warranty Does Not Cover Damage Or Defects Caused By User (Intentional Or Not). Examples Of User Damage: Physical Damage, Liquid Damage, Overclocking, Improper BIOS Updates, or Modifications. Software – Warranty Does Not Cover Software Issues Caused By User Such As But Not Limited To: Viruses, Malware, Improper Software Installation Or Configuration, and Failed System Updates. Custom Loop PCs: (Hard Tube/Soft Tube) Warranty* Does Not Cover custom PCs with custom loops. However, new custom loop PCs will come with a 1 year Labor warranty*.