UPDATE MARCH 2025
RETURNS (NO EXCEPTIONS):
- We Strive For Customer Satisfaction, and In Case Of Unexpected Problems, We Try To Offer The Most Reasonable And Fair Solution.
- Return Period: 7-Day Return Policy. Items Must Be Returned In Original Condition With All Packaging And Accessories Provided At The Time Of Purchase. No Returns After 7 Days No Exception.
- Restocking Fees: 0 – 15% Minimum Restocking Fee On All Returns. Shipping Charges Are Non-Refundable.
- Custom Built PCs – Once The Build Process Starts, But Before Delivery, the Customer Can Cancel The Order With A $100 Cancellation Fee + Shipping Fee.
NO RETURNS ON:
- Special Order Parts – Once The Part Is Ordered, It Cannot Be Returned.
- Custom Loop PCs: (Hard Tube/Soft Tube) No return on any custom water cooling orders or custom 3D printed items.
FEES:
- Diagnostic Fee – We don't Charge A Diagnostic Fee ( free ) that excludes any extensive testing/CPU re-pasting or anything that isn't cover by a general testing/diagnoses. For Any Labor Performed, Not Covered By Warranty. The Diagnostic Fee Gets Fully Credited Towards Repair Labor If Customer Chooses To Proceed With Repair.
REPAIR DISCLAIMER(S):
- It Is the Customer’s Responsibility To Back Up All Existing Data, Software, And Programs Before Leaving The Device For Diagnostics, Service, Or Repair. We Are Not Responsible For The Loss Or Recovery Of Data Or Programs, Or Loss Of Use Of System(S) Arising Out Of Services Or Support Or Any Act Of Omission, Including Negligence, By VOXBURG.
- Voxburg will not cover any warranty if the system was diagnosed from any 3rd party Repair Service or if the customer attempts any repair or shows any signs of tampering. (NO Exceptions)
- Parts Used In Repairing Or Servicing Product(S) May Be New, Equivalent-To-New, Or Reconditioned.
- We Test Device Functionality When We Receive It From The Customer (At Drop-Off). We Will Not Be Held Responsible For Any Functions That Cannot Be Tested At Drop-Off.
DISCLAIMER(S):
- Any malfunctions caused by the system, all and any accessories or peripheral devices, we are not liable for.